The C2422HE, C2722DE, and C3422WE Echo Cancelling Speakerphone output sound output is different when in Zoom and Teams.The max volume specification is different by design:Įcho Cancelling function is enabled and passes Teams certification. Echo Cancelling Speakerphone and non-Echo Cancelling Speakerphone go through different audio paths.Sound specifications follow Teams certified external speakers External speakers' DSP does not suppress noise, the volume output decreases even when the environment is noisy, but there is echo and/or background noise. Because not only are tech issues embarrassing, but they also keep your meetings from starting on time. Nobody wants to be that person during a video call. Did that work Hello Ah, let me try something else We get it. Under the Echo Cancelling Speakerphone function, if the user environment is noisy, the volume output is lower.Ĭ model Mic + Teams certified external speakers. 5 min read Hearing an echo in your RingCentral Video call Click here for help Is there still an echo Uh, hold on a second guys. In the Microphone Properties dialog box, on the Levels tab, uncheck the Microphone Boost check box (if available).C model Mic + C model Echo Cancelling Speakerphone audio path.ĭesigned as Teams personal device, max output level is 73 dB SPL in reverberant room. In the Sound dialog box, on the Recording tab, select your microphone, and then click Properties. In Control Panel, click Hardware and Sound, and then click Sound. If you are using a laptop with an integrated sound card that supports Microphone Boost, disabling Microphone Boost can help you isolate the issue:Ĭlick Start, and then click Control Panel. If possible, try placing the microphone as far away as possible from the computer speakers because audio output from the speakers may feed into the microphone and produce echoes. If you’re using your webcam’s microphone or your computer speakers, try using a different audio device such as a headset, handset, or standard microphone. If your microphone or audio device is near a wall or other reflective surface that does not absorb sound, consider moving the microphone or changing its direction away from the reflective surface to reduce potential echoes. Lower your speaker volume to reduce the echo. For a list of optimized devices, see Phones and Devices Qualified for Microsoft Lync. Make sure that the device you are using is optimized for Lync.
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